Challenges and Improvements in Southern California’s Coastal Rail Line
Landslides and bluff erosion are common occurrences on Southern California’s coastal rail line, making headlines frequently. However, operational issues such as ticket sales can also disrupt riders’ experiences, as I discovered on a recent hectic morning.
State and federal investments are being made to stabilize the San Diego, Los Angeles, San Luis Obispo railway, known as the LOSSAN corridor. Crumbling bluffs have caused multiple closures, prompting state Sen. Catherine Blakespear to push for improvements at a recent rail corridor hearing.
A $3 to $4 billion realignment project is in the works to secure the Del Mar section of the rail line. Additionally, Blakespear’s bill to enhance rail service recently passed a key committee.
With billions of dollars being invested in upgrading the coastal railway, I decided to test out the current system. I took a train from Oceanside to San Diego and experienced a series of mishaps and challenges along the way.
There are two main train systems on the San Diego coast: the Coaster, which includes local stops, and the Amtrak Pacific Surfliner, a regional line spanning from San Diego to San Luis Obispo.
Arriving at the station early, I encountered difficulties purchasing a ticket for the Pacific Surfliner, with limited options for in-person transactions. The lack of clear signage added to the confusion, causing me to miss my initially planned train.
Despite the setbacks, I opted to take the Coaster instead and embarked on a scenic journey along the coastline. Along the way, I encountered other passengers who were equally perplexed by the ticket purchasing process.
Upon reaching Santa Fe Depot, I made the final leg of my journey to the Voice office, reflecting on the challenges faced by transit users with mobility constraints or families with young children.
Speaking with James Campbell of the LOSSAN Rail Corridor Agency, he acknowledged the need for improvements in signage and customer support to enhance the overall passenger experience.
Returning home later in the day, I exchanged my unused Surfliner ticket for a Coaster fare with the assistance of a ticket agent, underscoring the importance of personalized customer service.
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The Sacramento Report, part of a collaboration with CalMatters, provides insights into key issues in Southern California. For tips or inquiries, feel free to reach out at deborah@voiceofsandiego.org.
